top of page
  • Instagram

Shipping & Return Policy

At [Your Pet Store Name], we want to make sure your shopping experience is as smooth and worry-free as possible. Below are the details of our shipping and return policies to ensure your satisfaction.

​

Shipping Policy

 

Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Options & Delivery Time

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day

Note: Delivery times may vary based on location and carrier delays.

Shipping Rates

  • Free shipping on orders over $[XX].

  • A flat-rate shipping fee of $[XX] applies to orders below the free shipping threshold.

  • Expedited and overnight shipping costs are calculated at checkout.

International Shipping

  • Currently, we do/do not ship internationally. If applicable, customs fees and import taxes are the responsibility of the customer.

​

​

Return & Refund Policy

We want you (and your pet) to be happy with your purchase! If you're not satisfied, we offer hassle-free returns under the following conditions:

Return Eligibility

  • Items must be returned within [XX] days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Perishable items (food, treats), grooming products, and personalized items cannot be returned for safety reasons.

How to Initiate a Return

  1. Email us at [your email] with your order number and reason for return.

  2. We will provide a return authorization and instructions.

  3. Ship the item back to us in its original condition.

Refund Process

  • Once we receive and inspect your return, we will issue a refund to your original payment method within [XX] days.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [XX] days of delivery with photos, and we’ll send a replacement or issue a refund at no extra cost.

bottom of page